Policies & procedures
Keeping young people safe is at the heart of everything we do. Our policies set out clearly how we fulfil that commitment — for families, schools, and local authorities.
Our commitment to keeping every young person safe — recognising abuse, reporting concerns, and our responsibilities as a provision.
How we respond to disclosures, make referrals, and handle allegations — in line with Working Together to Safeguard Children.
How we identify, assess, and manage risk across all activities — from animal care and outdoor learning to art and craft.
Procedures to protect staff and young people during 1:1 sessions, including check-in arrangements and professional boundaries.
Our approach to maintaining a safe environment — first aid, fire safety, animal hygiene, food safety, and accident reporting.
Our first aid arrangements — qualified provision, kit, medical information, accident response, RIDDOR reporting, and animal-related injuries.
How we record, report, and review accidents, injuries, near-misses, and incidents — including RIDDOR obligations and notifying families and schools.
Fire prevention, detection, evacuation procedures, assembly point, and specific considerations for young people with additional needs.
How we handle food and drink during sessions — allergy management, hand hygiene, zoonotic risk, and responding to food-related incidents.
Our de-escalation-first, trauma-informed approach to supporting young people through difficult moments — rooted in relationship, co-regulation, and repair.
What our public liability insurance covers, why it matters for schools and local authorities, and how to request a copy of our certificate.
There's no bad weather — only a bad choice of clothing. What young people should wear and bring in all weathers, from sunny days to cold, wet, and muddy sessions.
How we collect, store, use, and protect personal information in line with UK GDPR and the Data Protection Act 2018.
Expectations, professional boundaries, safeguarding responsibilities, and site rules for volunteers and any additional adults supporting sessions.